FAQs & Contact
Need Help? No Problem! Write us any time. We will get back to you as soon as possible.
email: support <remove this> @skin-beautiful.com
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At Skin Beautiful Dermaceuticals™, we are so confident that you’ll love our products – and how you will look and feel after using them — that we offer a no questions asked, 30-day money back guarantee on all full-size items! That’s right – you have a whole month to decide if you want the product or not.
Used it all up? Doesn’t matter! Send back the empty jar or bottle with the invoice!
More details here.
Return all full-size product(s) in their original packaging within within 60 days of purchase to the address below.
Include a copy of your invoice with your return.
Mail your return to the address below.
Your return will be processed as soon as we receive the returned product(s) — usually within one week.
Original shipping costs (if any) cannot be refunded. Samples are not refundable.
PO Box 611
Mountainair, NM 87036-0611
Damaged Products/Wrong Item Received
Sometimes (not often) we make a mistake or a product gets damaged during transit. If the product you receive is damaged, defective, or if you received the wrong product, just let us know by sending us a support ticket. We will send you a prepaid, return shipping mailer for you to return the original product. You will be sent the correct product at no additional cost to you.
Please note that we are not responsible for return packages that are lost in transit. It is highly recommended that you choose a method of shipping with tracking and insurance. USPS provides both of these for a nominal fee and is usually the cheapest shipping method.
If you have any questions, feel free to message our friendly Customer Service through the Contact Form. You may also call or text us at 505-730-9628.
All orders placed by Monday through Friday will ship the next business day. Orders placed on Saturday and Sunday will ship the following Monday. All domestic orders ship USPS Priority Mail. International orders ship via USPS First Class International or Priority International, depending on the shipping you select at checkout.
FREE United States Postal Service Priority Mail shipping for U.S. orders of $60 or more
$7.95 – United States Postal Service Priority Mail for U.S. orders under $60
We ship orders within 1 business day. Packages should arrive in approximately 2-3 business days from the date that USPS receives them. (These times have been extended to 3-4 business days by USPS since COVID.) Excludes weekends and U.S. holidays.
You will receive a tracking number directly from USPS via email when your order is shipped, which you can use to track your package’s status. Detailed tracking notifications are available from USPS itself. Check their website for more information.
USPS First Class® International – $19.95
USPS Priority Mail® International – $39.95
FREE USPS First Class International Service® – Order over $120.00
Most international first class packages take approximately 10-14 business days to arrive. International Priority Mail packages usually arrive in 6-10 business days. In all cases, we are not responsible for packages delayed by customs.
You will receive a tracking number directly from USPS when your order is shipped. The notifications received or available depends on your country and the services they make available to you.
Your order may be subject to import duties and taxes, which are levied once a package reaches your country. We have no control over these charges and cannot predict what the costs may be. Customs policies vary from country to country; you should contact your local customs office for further information if you have any questions or concerns.
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
Yes, you’ll receive an email with your invoice and receipt. You’ll receive an additional notification when your order ships as well.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in conducting our business (i.e., card processing service providers), so long as those parties agree to keep this information confidential. Although it has never happened, we do reserve the right to release your information if deemed necessary to comply with the law.